Amy Chiang (OCM ‘10) Orchestrates Organizational Transformation

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While still a student in Milano’s Organizational Change Management (OCM) program, Amy partnered with the Dean to explore strategy to improve the on-boarding process for graduate students. Today, she still focuses on the people side of change in her management consulting practice.

Why did you choose Milano/The New School?  

This school seemed to be aligned to my interests, that is, shifting paradigms in large organizations and systems, which many people often take for granted as being static.  I liked that this school seemed to attract those who were not afraid to think critically, and to challenge normative assumptions on the way the world works.

Why Organizational Change Management?

I was initially interested in another Milano program. Then I realized that I wanted to broaden my language for change, and ended up switching to the Organizational Change Management Program.  I have been deeply fascinated by the conversation of change ever since, both on the individual and on the organizational level.

What were your most meaningful learning experiences at Milano?  

I really liked learning with other students, and to have a community of peers that had similar interests as my own.  I feel that this school attracts people who do wonderful things in the world, and was fortunate to share classrooms with these forward-thinking people.

How has your degree from Milano helped your career?  

The field of Organizational Change Management has grown.  While some may get a “certification” in Change Management, I feel my master’s degree is far more valuable, as I am now able to better understand organizational challenges on a systemic level.  It not only taught me the nuts and bolts of this work, but also to understand the idiosyncrasies of organizations in a deep way.

 What are you doing currently? 

I am an Organizational Change Management Consultant.  I have worked on numerous large-scale enterprise-wide change projects with various Fortune 500 entities impacting people, process and technology.  Mostly, I feel lucky to learn best practices from each of these organizations.  I also have my own coaching practice and work one-on-one with leaders and executives who seek to shift the culture in which they operate.